Blog
Read the latest insights, stories and tips from Sally’s training, development and coaching experiences.
Don’t forget to sign up to the Zesty Bites newsletter at the bottom of the page to keep up to date with all Sally’s blogs, plus much more.
What can we learn from our customers?
It’s time to take the golden opportunity of customer feedback one step further. Let’s explore what to do with the feedback you receive, and how teams can use it to learn and improve.
How well are your team?
With many teams furloughed or working remotely, a lack of personal contact with a team leader can make difficulties harder for leaders to spot. How can you be sure that your employees are coping?
Communicate with intent to understand
You can learn a lot from listening to others, but when you choose to listen with intent to understand you will learn at a much deeper level – about your team and your organisation.