To be an effective leader, you have to know yourself before you can help others to recognise their own strengths and abilities. You cannot help others to flourish and grow if you haven’t allowed yourself the opportunity to do the same.

Though our Exceptional Service and Exceptional Leadership programmes  are separate, they are intrinsically linked. Sally explains how, through two very different stories.

The key to tackling workplace issues and challenges is trust. Where trust exists between a leader and their team, people unite and great things can happen.

It’s too easy to say ‘I don’t have time for personal development’ when you are leading others. People managers have a responsibility to themselves and their team to grow and improve.

Over my years as a trainer, I’ve encountered three stages of leadership. It doesn’t matter which stage you’re at, leaders at every level can benefit from learning and development.

When a person is promoted to lead a team, they do not miraculously become an exceptional leader overnight. The good news is that developing the skills of an exceptional leader is easier than you think.

As your small business grows, you need to be capable of leading the people you recruit. This includes enabling them, not only to perform for clients, but to lead others in a way that maintains your organisation’s reputation.

Great leaders have the most transformative powers. One of the traits of exceptional leadership is the ability to see potential in your team and harness this to enable growth.

What words come to mind when you look at these two leaders? What characteristics do they have that make them stand out to you as a great leader? What kind of legacy do you think will leave behind?